Refund & Replacement Policy

Refund & Replacement Policy – Gulf Essentials

Thank you for shopping at Gulf Essentials. We strive to provide a seamless shopping experience and want you to be completely satisfied with your purchase. This policy explains our guidelines and procedures for processing replacements. By purchasing from our website, you agree to the terms of this policy.

Replacement Eligibility

Product Eligibility

At Gulf Essentials, we are committed to ensuring that every product reaches our customers in its original condition. If you receive a product that is incorrect, faulty, broken, or damaged, you are eligible for a replacement.

Time Frame

  • Gulf Essentials accepts replacement requests submitted within 30 days of the delivery date.

  • Replacement requests made within 7 days of delivery will be processed free of charge.

  • Requests submitted after 7 days may be subject to additional replacement or shipping charges.

Replacement Process

Initiating a Replacement

To request a replacement, please contact our customer support team within the eligible time frame and share a clear video or photos showing the incorrect, faulty, broken, or damaged product.

In many cases, the issue may be related to product setup or usage. Our support team will first assist you with troubleshooting. If we determine that the product is genuinely faulty or damaged, we will proceed with one of the following options.

Option A – Return to Warehouse

You may be asked to return the product in its original packaging, including the original product box and all accessories, to the following warehouse:

Tazah Global LLC
Warehouse #13, Plot #4488
Al Sajaa Industrial, Sharjah, UAE

Once the returned product is received and inspected, we will ship your replacement within 5 working days at no additional cost.

Option B – Pickup & Replacement

Where available, we will arrange a courier pickup and replacement within 14 working days.

Please ensure the product is packed securely in its original product box along with all accessories before the courier arrives.

Change of Mind

Please note that Gulf Essentials does not offer replacements for purchases made due to a change of mind or personal preference.

Refund Policy

At this time, Gulf Essentials does not offer refunds. We only provide replacements for products that are incorrect, defective, broken, or damaged and meet the eligibility requirements outlined above.